The Cologne Museum Service works daily to make the city's museums lively and accessible to everyone. It promotes cultural education, brings the diversity of the museums to life, and strengthens the exchange between the museums, the people of Cologne, and visitors to Cologne. In doing so, it attaches particular importance to inclusive coexistence that invites everyone to engage with art, history, and culture.

With its program, the Museum Service aims to make museums not only places of knowledge, but also meeting places for creative encounters and social exchange. The events and offerings are developed in close cooperation with the museums and many stakeholders from Cologne's urban society. Care is taken to ensure that they fulfill the educational mandate of the City of Cologne and meet the needs of a broad, diverse target group.

Museums want to be places of open encounter where no one feels excluded. The Cologne Museum Service is therefore constantly working to make these spaces even more accessible and diverse – whether through digital formats, innovative guided tours, or barrier-free access. Visitors to the museums should feel welcome and inspired – and be able to discover all of Cologne's cultural treasures in their own unique way.